Refund policy
Returns & Exchanges
We want you to love your Nabs And Babs jewelry. If for any reason you’re not satisfied, you can return eligible items postmarked within 30 calendar days of receipt.
Start a Return (email + order number)
No login required. Have your order number and email address ready.
Free Return Shipping
Return shipping is complimentary for all approved returns. We’ll provide a prepaid return label once your request is approved. To reduce waste, please reuse your original shipping bag or box whenever possible.
Condition
Items must be unused, in perfect condition, and in their original packaging. Please retain the shipping bag or box in case you decide to return — it supports our circular-economy efforts.
Items not returned in this condition may be subject to a partial refund or a denied return.
After 30 Days
Returns requested after 30 days are handled on a case-by-case basis with the goal of making you happy.
Refunds
Refunds are issued to the original form of payment. If there is no record of sale or your item was a gift, we’ll issue a Nabs And Babs store credit for the purchase amount.
Exchanges
If you’d like an exchange, please start a return using the button above and note the item you’d like instead. Exchange fulfillment depends on availability; price differences (if any) will be processed before shipping the new item.
Sustainability Note
Returned items that pass inspection are restocked or responsibly recycled in line with our sustainability commitments.
Payments
When you place an order, you’ll receive an email confirming receipt. We’ll process the order once payment is approved.
You may make changes to your order within 2 hours of purchase. Email info@nabsandbabs.com with your confirmation number in the subject line and the change you’d like to make.
If there’s an issue with an order, we’ll reach out. In rare cases, we may need to refuse or cancel an order (for example, due to unusual account activity, a pricing error, or item unavailability). If you believe there’s been a mistake, please contact info@nabsandbabs.com and we’ll be happy to assist.
Nabs And Babs accepts all major credit cards, PayPal, and Apple Pay. Orders must include a valid billing and shipping address. Your billing address must match the address on your payment method in order for us to process your order successfully.
Frequently Asked Questions
How do I start a return?
Click the button above and enter your email address and order number. No login is required. Start a Return.
Do you offer free returns?
Yes. Return shipping is complimentary for all approved returns. You’ll receive a prepaid label after your request is approved.
What’s your return window?
Eligible items can be returned if postmarked within 30 calendar days of receipt.
What condition do items need to be in?
Items must be unused, in perfect condition, and in original packaging. Items that don’t meet these requirements may receive a partial refund or be denied.
Can I exchange instead of refund?
Yes. Start a return, note your preferred item, and we’ll confirm availability and any price difference before shipping.
How do refunds work for gifts?
If the purchase can’t be verified or it was a gift, we’ll issue a Nabs And Babs store credit.
Questions? Email info@nabsandbabs.com.